Frequently Asked Questions (FAQ)

Welcome to Statbo’s FAQ Section. Here you’ll find answers to the most common questions about shopping with us.

1. Orders & Payments

Q: How can I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. You can then enter your shipping details and complete the payment.

Q: What payment methods do you accept?
A: We accept [UPI, Debit/Credit Cards, Net Banking, Wallets, COD (if applicable)]. All payments are processed securely.

Q: Can I cancel my order after placing it?
A: Yes, you can cancel your order only before it is shipped. Once shipped, cancellations are not possible. Please refer to our Cancellation Policy.

2. Shipping & Delivery

Q: Do you charge for shipping?
A: Shipping charges (if any) will be shown at checkout. We also offer free shipping promotions on select products/orders from time to time.

Q: How long will it take to receive my order?
A: Delivery usually takes [7–10 working days] after dispatch, depending on your location. Remote areas may take longer.

Q: How can I track my order?
A: Once shipped, you will receive a tracking ID and courier details via email/SMS to monitor your order status.

3. Returns, Replacements & Refunds

Q: Can I return a product if I don’t like it?
A: No. Returns are accepted only if the product is defective or damaged.

Q: What should I do if I receive a defective or damaged product?
A: Please contact us within 7 days of delivery with your Order ID and product photos/videos. We will verify and arrange a replacement or refund as per our Refund & Replacement Policy.

Q: Will I get a refund if I return a product?
A: Refunds are issued only if a replacement is not possible. Approved refunds will be credited to your original payment method within 7–10 business days.

4. Account & Privacy

Q: Do I need an account to shop at Statbo?
A: You can shop as a guest, but creating an account helps you track orders easily and access special offers.

Q: Is my personal information safe with Statbo?
A: Yes. We take your privacy seriously and protect your data with secure systems. For details, please check our Privacy Policy.

5. Other Questions

Q: Do you deliver to my location?
A: We deliver to most locations across India. If your pin code is not serviceable, our team will inform you before processing your order.

Q: How do I contact customer support?
A: You can reach us at: