Shipping & Delivery Policy

Thank you for shopping with Statbo, operated under Nav Prabha Sahitya Sadan. We aim to provide you with a smooth and reliable shopping experience. Please read our Shipping & Delivery Policy carefully.

1. Order Processing

  • All confirmed orders are processed within 1 business days (excluding Sundays and public holidays).

  • Orders placed after business hours will be processed on the next working day.

  • In case of delays due to high demand, stock unavailability, or other unforeseen circumstances, customers will be notified via email/phone.

  • Once an order is confirmed, it is processed and handed over to our delivery partner.

  • Shipping charges are applied at this stage. These charges cover the cost of processing and dispatching your order to the courier partner.

2. Shipping Charges

  • Shipping charges (if any) will be displayed at checkout before completing your order.

  • From time to time, we may offer free shipping promotions on specific products or order values.

3. Delivery Timelines

  • Delivery timelines may vary depending on the shipping address and courier partner.

  • Standard delivery within India usually takes [7–10 working days] after dispatch.

  • Remote or rural areas may take longer.

  • Please note: Delivery timelines are estimates only and may be affected by courier delays, weather conditions, strikes, or unforeseen circumstances.

  • Delivery Charges

    • Delivery charges are separate from shipping charges.

    • Delivery charges are payable for the final handover of the product to you by the delivery agent.

    • These charges go directly to the delivery agent and are non-refundable once delivery is attempted.

4. Order Tracking

  • Once your order has been shipped, you will receive a tracking ID and courier details via email/SMS.

  • You can use this tracking ID to monitor your order status online.

5. Delivery Attempts

  • Our courier partners will attempt delivery at the shipping address provided.

  • If you are unavailable, the courier may attempt re-delivery or contact you for rescheduling.

  • If delivery fails due to incorrect address, repeated unavailability, or refusal to accept, the order may be returned to us. Additional re-shipping charges may apply.

  • Delivery Rejections

    • If a customer rejects delivery of their order without prior approval, refunds (if applicable) will be processed after deducting delivery charges.

    • Shipping charges are also non-refundable.

    • In prepaid orders, refunds (after deduction) will be made to the original payment method within 7–10 business days.

    • For more details, please refer to our Refund, Replacement & Exchange Policy.

6. Damaged or Missing Items

  • If your package arrives damaged, tampered, or with missing items, please report the issue within 24 hours of delivery along with photos/videos of the package.

  • We will verify the claim and take appropriate action as per our Refund & Replacement Policy.

7. Service Coverage

  • We currently deliver to most locations within India through trusted courier partners.

  • If your pin code is not serviceable, we will inform you before processing the order.